FAQ

Login, registration and invitations

You received an email with an invitation to activate an account. This email contains a username and a password.
The sender of the email is: No Reply GoOffshore (no-reply@tennet-gooffshore.de/). Please sign in as soon as possible via the link in the email at [TravelOffshore].

Steps to activate your account
  1. In the email you will receive a username in the format: (yourname)@tennet-workoffshore.de and a temporary password.
  2. Open the sign in page of the [TravelOffshore] Permit portal via this link: Sign in
  3. Click on the ‘Sign in’ button.


  4. Follow the prompts to enter your username and password, which you can copy directly from the invitation email.

Troubleshooting tip
If you are not prompted to enter your username and password, it may be because you are already signed in with another Microsoft account. To resolve this:
  1. Open an InPrivate/Incognito window (right-click on your browser icon and select ‘New InPrivate/Incognito Window’).
  2. Revisit the sign in page in the InPrivate/Incognito window.

Setting up secure sign in
After signing in, you will see a screen prompting you to proceed. Click on the ‘Next’ button to set up a secure sign in method.

Two methods for a secure sign in
  1. In the next screen you can proceed by using the Microsoft Authenticator app as a secure sign in method. Follow the instructions to download and set it up.
  2. If you prefer, select I want to set up a different method to receive secure codes via your phone.

Change your password
After completing the secure sign in setup, you will be asked to change your password. Once done, click ‘Sign in’ to finish setting up your account. 
On the sign in page you can sign in via the Sign in button:
  • TenneT
    You're a TenneT employee with a @tennet.eu e-mail adresss. You can sign in with your @tennet.eu mail address and password.
  • Another company
    I do not work at TenneT but for an external contractor/company. You have received a username and password via email from No Reply GoOffshore (no-reply@tennet-gooffshore.de). You can sign in with your username. If you have not received this email, please send us an email via the contact option on this help page.


If you have not yet registered for the portal, please refer to the How can I register? section below.
To register to the [Travel Offshore] Portal, you need to send an email to go4IT-access-nl@tennet.eu. Make sure to include the following in the email:

  • Subject: [TravelOffshore Portal] Access request
  • First name:
  • Middle name:
  • Last name:
  • Company:
  • TenneT location: Netherlands/Germany
  • Language: Deutsch/English/Nederlands
  • E-mail:
  • Mobile phone:
  • Purpose:
If you forgot your password, you can send an email to the support team via the “Contact” section on the right of the “Help” page. Select “I can’t log on to the portal” by “What is your question about?”. You will be redirected to an email where you can fill in your email address. For error message you can fill in: “I forgot my password”. Then the support team will send a password reset to your email.

Vessel Registration and Assessment

Select My processes in the navigation bar on the of portal. Select the button New Registration to start a new registration for your vessel. If you close the page, you can find the vessel registration process on the My processes page in the My Processes overview. Sign In
With the vessel registration process TenneT enables its contractors and service providers to announce their vessel(s) and indicate compliance with applicable TenneT requirements. As part of this process, you provide information about the vessel, vessel certificates, relevant vessel procedures and reports, as well as details of the project and work scope the vessel is announced for. At the same time as the registration process, TenneT uses the information to start a vessel assessment.
As part of the vessel registration, TenneT has to perform a vessel assessment which is done via the vessel assessment process. In this process the third party inspection report and additional assurances (TenneT specific) questions (answered by you) are verified.

The assessment is mainly based on reviewing of the required 3rd party inspection reports such as an IMCA CMID/MISW and additional questions through which a contractor can provide more detailed information on TenneT specific topics that typically are not covered by a 3rd party inspection report.
In the list of vessels you can search on vessel name, flag and IMO number. TenneT requires those for identification in order to eliminate double vessel registrations caused by typo’s or incorrect naming. If your vessel is not in the list or the flag have changed, you can create a new vessel. Select the “New” button on the bottom of the Vessel ”Lookup records”. You will see a form where you have to fill in all vessel details. Once submitted, you can select the vessel from the list. NewVessel
When you are on the page of certificates to upload, you can see two overviews: Not Approved and Approved.

If a vessel is already registered in the database of TenneT, some certificates may already be in possession of TenneT which have been verified and are still valid. Those certificates don’t need to be uploaded again, but if you want, or have to update it, you can upload the new document. The certificate will then be visible in the section Not Approved, since TenneT has to review the new uploaded certificate.
After you have uploaded all certificates using the ”Submit” button, you will no longer be able to update anything while TenneT is reviewing the data you have provided. As soon as TenneT is done with their checks and updates are requested from you, you will be able to upload additional certificates. You will receive an email if this is the case.
The certificates are managed in the Vessel registration process and parallel to this, TenneT can start the Vessel assessment in which the vessel is assessed by TenneT. Therefore, you can see two processes in the “My Processes” overview for one vessel, one of type “Vessel Registration” and one of type “Vessel Assessment”.

Permit to transport, Update Vessel / Certificate

As soon as a vessel is identified as compliant with TenneT requirements, you will receive a Permit to Transport (PTT), for which Marine operation permits can be requested. This PTT can be found under “My Permits”. Note that a PTT is only applicable for the scope of work, the duration of the work and the project indicated during the registration of the vessel. If any of these conditions change, or if the vessel changes flag, class, ownership etc., a new registration is to be done.
If you go to the page “My permits”, you can scroll to the bottom to see “My vessels”. Select the update icon to update a vessel. You are automatically redirected to the update process. The update process will appear on the “My Processes” page.
  • Do you want to update a vessel specific certificate?
    • Go to the “My permits” page and scroll to the bottom to see “My vessels”. Select the vessel for which you want to update a certificate vessel. Open the vessel and go the certificates overview. Select the update icon on a certificate in the list. You are automatically redirected to the update process. The update process will appear on the “My Processes” page.
  • Do you want to update a certificate that is specific for you as contractor for this vessel?
    • Go to the “My Permits” page and search for the permit for which you want to update a certificate. Open the permit and go the certificates overview. Select the update icon on a certificate in the list. You are automatically redirected to the update process. The update process will appear on the “My Processes” page.

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